Quality management principles (3)
Principle 5: System approach to management
Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.
Key benefits:
§ Integration and alignment of the processes that will best achieve the desired results.
§ Ability to focus effort on the key processes.
§ Providing confidence to interested parties as to the consistency, effectiveness and efficiency of the organization.
Applying the principle of system approach to management typically leads to:
§ Structuring a system to achieve the organization's objectives in the most effective and efficient way.
§ Understanding the interdependencies between the processes of the system.
§ Structured approaches that harmonize and integrate processes.
§ Providing a better understanding of the roles and responsibilities necessary for achieving common objectives and thereby reducing cross-functional barriers.
§ Understanding organizational capabilities and establishing resource constraints prior to action.
§ Targeting and defining how specific activities within a system should operate.
§ Continually improving the system through measurement and evaluation.
Principle 6: Continual improvement
Continual improvement of the organization's overall performance should be a permanent objective of the organization.
Key benefits:
§ Performance advantage through improved organizational capabilities.
§ Alignment of improvement activities at all levels to an organization's strategic intent.
§ Flexibility to react quickly to opportunities.
Applying the principle of continual improvement typically leads to:
§ Employing a consistent organization-wide approach to continual improvement of the organization's performance.
§ Providing people with training in the methods and tools of continual improvement.
§ Making continual improvement of products, processes and systems an objective for every individual in the organization.
§ Establishing goals to guide, and measures to track, continual improvement.
§ Recognizing and acknowledging improvements.
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